BASED IN LONDON
A council housing letter. A PIP form. A question about care. Tell us what you’re dealing with and what help you’re looking for.
AREAS OF SUPPORT
Choose a topic and open its guide for a short overview and links to the official guidance.
Find the right guidance
General enquiries about UK immigration and where to find appropriately regulated advice.
Before choosing someone to advise on a UK visa or immigration matter, check whether they are registered with the Immigration Advice Authority or belong to an approved professional body. GOV.UK explains how to find a registered adviser or solicitor.
Support through separation and change
Questions about separation, divorce and family matters, including where to start after receiving a court letter.
The divorce guide for England and Wales explains who can apply and how the process works. If you have children, there is separate guidance on agreeing where they live and when they spend time with each parent, including what to do if you cannot agree.
A clearer next step for your home
Council housing letters, homelessness enquiries and concerns about temporary accommodation.
If you are homeless or likely to become homeless within eight weeks in England, contact your local council for help. The GOV.UK guide explains how to apply and links to separate guidance for Scotland, Wales and Northern Ireland.
Understand forms and benefit decisions
Questions about Personal Independence Payment forms and letters about benefit decisions.
Personal Independence Payment (PIP) can help with extra costs if a long-term condition or disability makes everyday activities or getting around difficult. If you want to explore other benefits, a benefits calculator can help you check what you may be entitled to.
Find out where to ask for support
Where to start with questions about accessing care or arranging support for yourself or someone else.
If you need help with everyday tasks, such as washing or getting dressed, you can ask your council’s adult social care team for a needs assessment. The assessment looks at the difficulties you face and what support could help.
BEFORE YOU GET IN TOUCH
A short description of what happened, the type of help you’re looking for and any deadline you know about. Keep your first message brief and leave out sensitive documents.
Yes. Tell us which issue is most urgent and briefly mention the others.
The GOV.UK adviser finder explains how to check an adviser’s registration and where to look for a solicitor.
GET IN TOUCH
Send a short enquiry or ask about arranging an appointment.
